FREQUENTLY ASKED QUESTIONS (FAQ)

GENERAL ENQUIRIES

WILL THE DYE/HAIR COLORANTS CAUSE ANY ALLERGIC REACTIONS?

Read And Follow Instructions Stated, Hair Colorants Can Cause Severe Allergic Reactions. This Product Is Not Intended For Use On Persons Under The Age of 16. Temporary Black Henna Tattoos May Increase Your Risk Of Allergy. Do Not Colour Your Hair If; You Have Had A Rash On Your Face Or Sensitive, Irritated And Damaged Scalp; You Have Ever Experienced Any Reaction After Colouring Your Hair Or If You Have Experienced A Reaction To A Temporary (Black Henna) Tattoo In The Past. Semi & Demi Hair Colours may stain.

HOW DO I MAKE THE COLOUR LAST LONGER?

-> AVOID ANTI DANDRUFF SHAMPOO. Dandruff shampoo contains ingredients designed to really clean the hair and remove dandruff - these can also remove colour faster. Avoid at all costs. Best to use a sulphate free or color friendly shampoo - which may help to reduce your colour loss.

-> RINSE HAIR WITH COLD WATER. Post shampooing. It closes the hair cuticles and seals in maximum colour.

-> SHAMPOO AS LITTLE AS POSSIBLE. Semi-permanents will lose colour after each wash so avoid over-washing hair.

->NO SUNBATHING. Too much direct sunlight will strip all that Colour away.

-> AVOID SWIMMING. Chlorine is another product that will strip The colour from your hair.

WHAT DO I DO IF I WANT THE COLOUR TO FADE FASTER?

-> WASH YOUR HAIR AS MUCH AS POSSIBLE. Each wash will begin the colour fading process and the more you do it, the more it will fade.

-> USE ANTI DANDRUFF SHAMPOO. Use anti- dandruff or clarifying shampoo or shampoos for greasy hair -not shampoos for dry, damaged or coloured hair.

-> WASH HAIR WITH HOT WATER. Hot Water opens the hair follicles and is guaranteed to speed up the fading process.

-> GO SALON. Go to a hairdresser who can professionally remove the unwanted colour.

HELP! THE DYE STAIN MY SKIN! HOW DO I REMOVE IT?

-> ALCOHOL. Dab a bit of the pure stuff on a piece of cotton wool and rub around the hairline or hands. (over 18s only)

-> TOOTHPASTE. Make it into a paste using soap and water - use a cotton bud around the hairline Or At The Stained area.

-> Bicarbonate of soda. Apply a solution to the stained skin and rub gently.

CAN I APPLY THE DYE ON MY EYELASHES/EYEBROWS?

STRICTLY Cannot! It May Harm Your Eyes.

How Long Can I Keep The Dye Once Opened?

12 Months (Keep Away From Sunlight, Properly Closed)

Why Is The Bottles/Tub Not Filled To The Brim With The Cream Dye?

Dyes are sold by volume and therefore due to settling in transit some tubs or bottles may not be full to the top however the overall volume in ml/oz will still be at least the volume Stated.

 

Are The Colours Shown In The Charts True To Picture?

No, Final Results Depends On Your Hair.

Do I Have To Bleach My Hair In Order To Achieve The Colour?

Yes! The More Pastel The Dye Is, The Lighter Your Hair Needs To Be.

 

PAYMENT & PRICING INFORMATION

WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

All Prices Are In Singapore Dollars (SGD).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

- PAYPAL (Online Go-To Payment Method)

- Bank Transfer/iBanking

IS IT SAVE TO USE MY CREDIT CARD ON YOUR SITE?

We Do Not Retain Your Credit Card Information After Your Order Is Completed. Rather, It Is Submitted Directly To Our Banks. You Can Rest Assured That With Each Purchase Your Credit Card Or Bank Account Information Will Be Secured.

WHAT HAPPEN IF I NEED TO AMEND MY ORDER IN THE MIDST OF MY BANK'S PAYMENT AUTHENTICATION PAGE?

You Need To Abort/Cancel Payment & Go Back To Your Check Out Page. Rest Assured, Your Order Is Only Confirmed Once You Receive A Confirmation Email From Us.

MY COMPUTER FROZE WHILE MAKING PAYMENT. HOW WILL I KNOW THAT MY PAYMENT WENT THROUGH SUCCESSFULLY?

All Successful Orders Will Receive A Confirmation Email Which Contains Your Order Number. If You Did Not Receive Your Confirmation Email, Please Re-Order.

What is PayPal?

PayPal Is A Payment Method For Online Purchases Enabling Buyers And Businesses To Send And Receive Money Online. As Of Today, PayPal Has Over 100 Million Member Accounts In 190 Countries And Regions. One Advantage Of Using PayPal Payment Method Is That It Offers Faster, Safer And Easier Checkouts And Promises To Protect Customers From Revealing Their Credit Card And Other Financial Information To The Merchant.

How do I sign up for PayPal?

You Can Sign Up For A PayPal Account here.