All orders Via are checked for defects before shipment/delivery. In an unfortunate case which you receive an unsatisfactory item, please contact us within 7 days of receipt with your order number, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange Case By Case Basis. 

Colour Issues Such As End Result, No Colour, Colour Difference From Chart does not extend to any form of return nor exchange. Strictly no exchange for reasons relating to Colour is not what you should expect or should be able to Show than it is perceived.

Quality and colour issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please e-mail us before purchase to Confirm your doubts. Generally, our illustrated items are 98% similar to the actual item.

What is an unsatisfactory item?

  • Item in the wrong colour
  • Item with manufacturing defect
  • Wrong item that was not in order

Please note:

  • The item is your responsibility until it is returned us. It must be returned to us in its original condition.
  • The cost of returning the item to us is your responsibility.
  • The item must be returned to us within 7 days of receipt.
  • An item in a colour That Does Not Show On Your Hair Or Colour In Tub Is Different (too Bright, too Dull, No Colour or Cream Colour Issue etc) that is not up to your expectation is not considered a ‘wrong item’. Colour and quality issues are not considered defects and is subjective.
  • A manufacturing defect does not include removable dirt Or Colour Stain.
  • If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (e.g after Opening The Seal and/or has obtained Cracks While In Transit)

Customers returning parcels to us must provide proof of postage like tracking number and our address indicated on the returned parcel. It would be better to send via registered mail or courier with tracking number.

Postages incurred for sending the items with issues back to us with be borne by buyer and the items we sent back to buyers after following up on the respective issues will be borne by us, the seller. Simply, buyer pays for the postage and send back the items to us and we pay for the postage and send them the items to them after rectifying the issues.

We do not allow exchange to a new item which is not in your previous order at all.

All replacement, exchanges and returned mails once received by us will be sent via normal mail to buyers with SINGPOST standard mail services only.

We strictly offer Cash Refunds For Out Of Stock Or Discontinued Items Only.

We Strictly Do Not Accept Cancellation Of Orders Once Payment Received.